I like how the chair is not deep. Usually, chairs are too deep for my liking.The lower back is supported enough, but if you want upper back and neck support, and want to be able to lean your head on something, without leaning all the way back, you will need a large pillow or cushion behind your neck area. There are lots of ways to accomplish this, I have seen many hanging pillows that hang over the top of the chair and stay on good. I guess I need to get one. Right now, I am just using a regular pillow. I will probably end up putting additional cushioning on the seat so my behind doesn't get sore, because I plan on sitting in this a lot and it is not soft or cushiony. You really begin to notice this after sitting in it for more than an hour.I opted for the over-sized chair so my cat would have room to sit beside me while watching tv. I also use a laptop while watching tv, and if the cat doesn't want the spot, my laptop will set there. Since the material is not soft or plush for the kitty, I have to place a cat bed beside me for her. She won't sit directly on the chair.Some people want to get the wider chair so they can fit two people on it, but they need to be aware that the weight limit on the chair is 250 pounds and the fit would be extremely tight, so it's not a good idea.I did not put the rocker legs on mine. I plan on putting regular short wooden furniture legs on it someday, but no hurry. Right now I will elevate it an inch or two with something around the house.I give it 3 stars for the cheap price I paid ($238) and it's decent given the fact that I can't afford a really plush, cushiony, completely comfortable chair. Sometimes we just have to make minor alterations to things to make them work for us and make the best of it.I uploaded pictures.Update: use covers on your arm rests, it soils quickly. I changed the stars from 3 to 4, because after sitting in this for almost 2 months, it seems to have become broken in. I also ended up putting the rocker legs on it and that's probably a good idea, it looks better. I don't rock in it, though. I'd now give it 4.5 stars due to the 238 + tax price and free shipping that I got.