The chair arrived quickly, and was very well packaged. All the parts are high quality, the box includes the tools needed for assembly, and even supplies extra bolts in the event they are needed at some future point. It was a surprise that the box included an alternate set of casters, (not mentioned in the product description) presumably so the customer canchoose whichever type is best for their situation. Unfortunately, the instructions do not explain how to choose which type to use. The instructions for assembly are simple and clear, but the parts are heavy and two people are needed to put it together. But the solid design and quality are well worth the effort it takes. Another reviewer mentioned that the chair is narrow and may not fit large people, and that is true, but it’s perfect for me (6’ 180) and I like the close, ergonomic fit, (which supplies support,) rather than the typical big, squashy design of many office chairs.