Update: The seller was way more prompt the second round of communication and sent me the ivory cover. I had already used the brown one as it took almost 2 weeks to get a response and was told to just keep both which was a nice surprise. My family does like the bean bag chair and use it often so I will order a second one.I ordered an ivory fur cover and received a brown fur cover. I contacted the seller Dec 24 asking if I can return just the cover to exchange it for the one I ordered. I didn’t get a reply until Dec 30 where I was asked to send a photo of what I received, which I did so by the next day. It’s January 6 and I have yet to receive a response. As for the product itself, it’s soft, feels luxurious, and a good size. It does sink way too much once you sit in it so it could use extra filling if you want a little firmness. The filling is available for purchase, which I’ll probably buy directly from the website itself because I’d prefer to not buy from this Amazon seller in case something goes wrong with my order again. The cover is easily removable for washing, the filling expanded immediately and didn’t need to sit for a long period of time to do so. The brown is a nice color, but it wasn’t my first choice. I did pay an extra $100 for the fur version. We have the pillow sack that’s velvet and although the fur is slightly more elevated, I wouldn’t say it’s worth the extra $100.